Information For New Patients
Welcome to LakeCross Veterinary Hospital in Huntersville! You can find all the information you need to know for your pet's first appointment with us below.
Pets are our passion.
Our entire team is dedicated to the health and welfare of the animals we treat and the people who love them.
Here you can learn what to expect during your pet's first appointment, as well as information about our hospital from our frequently asked questions below.
We are always happy to accept new patients at our clinic. If you're looking for a vet in the Huntersville area, we'd love to welcome you to our veterinary family!
What to Expect at Your First Visit
Understanding what to expect during your pet's first visit to our veterinary hospital can help to make both you and your pet more comfortable. Our LakeCross Veterinary Hospital team will welcome you and your pet and will spend some time getting to know you both.
When You Arrive
Please arrive about 10 minutes early to fill out a New Patient Form for your pet. You may also download it to bring with you, or complete it online with the link below.
Meet Your Vet
Your vet will get to know you and your pet by reviewing your pet's health history and discussing any concerns or goals for your pet's care.
Full 'Nose to Tail' Exam
Your vet will then complete a full examination, thoroughly inspecting your pet's skin, coat, ears, eyes, nose, mouth, legs, joints, and abdomen.
Using a stethoscope, your vet will also listen to your pet's heart and lungs. Older pets may also have blood work to monitor their internal systems. At this appointment, we will ensure that all vaccinations or lab work are up-to-date.
- Do I need to book an appointment in advance?
Yes, please book an appointment ahead of time if at all possible so that we can be sure to fit you and your pet into our schedule.
For emergency care during our regular hours, please contact us immediately or come directly to our hospital.
- Do you have an appointment cancellation policy?
If you need to cancel or reschedule your appointment, please contact us as soon as possible so we are able to offer the space to another patient.
We do not have a cancellation policy, but we do ask if you could do your best to respect the schedules of our veterinary team. Thank you!
- What types of animals do you treat?
Our clinic cares for cats and dogs, as well as other small domestic pets, such as birds and rodents.
We are also the only Gold Certified Cat-Friendly Practice in the Lake Norman area, so you can feel comfortable bringing your kitty in for the preventive care they need.
- What methods of payment do you accept?
We accept payment by cash, check, debit card, and credit card (VISA, MasterCard, Discover, American Express). All services require payment.
- Do you offer any financing options?
Yes, we are pleased to offer CareCredit and VetBilling financing options. We also work with pet insurance companies.
- Can I reorder food and prescriptions through your clinic?
Yes, our online pharmacy makes it simple to refill a food or medication prescription. You can also call our office if you prefer.
Food Orders - Please include the brand and size of bag.
Medication - Refills must indicate the name, strength, and quantity of the medication. Your pet must be one of our patients for this service.
- Do you handle emergencies?
Yes. During our regular hours, please contact us as soon as possible or come to our hospital for treatment.
If your emergency occurs after-hours, please contact Carolina Veterinary Specialists in Huntersville.
- Do you offer pet boarding services?
Yes, we offer medical boarding services for both dogs and cats.